Welcome to WAVE Hair Extensions. We’re committed to delivering premium-quality products and exceptional customer service. Please review our store policies before placing your order.

All Sales Are Final
Due to the nature of our products and hygiene standards, all sales are final. We do not accept returns or exchanges, and we do not offer refunds. Please ensure you select your products carefully before checking out.

Processing Time
Our team works diligently to prepare your order. Please allow 5–7 business days for processing before your order is shipped. This timeline excludes weekends and public holidays and does not include shipping time.

No Cancellations
Once your order has been placed, it is immediately processed in our system. For this reason, we are unable to accept cancellations under any circumstances.

Shipping Information
Shipping time is separate from processing time and will vary depending on your location and the shipping method selected at checkout. Once your package leaves our facility, tracking information will be provided.

Customer Support
If you have any questions before placing your order or need guidance in selecting the right products, our team is here to help. You can reach out to us via WhatsApp or email, and we’ll be happy to assist you with shade matching, product advice, or general inquiries.